Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Case organizers think about the language. Grief! This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Anyone have any idea? Why the change of heart? That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. When I made mistakes, I simply reverted to the last saved version. Ensure you create the Cloudy Weather Resolution automated action. How can you update it as status field is inactive dring recording procedre? Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? @Trailhead baby I am having same error message. to your account. Ensure Agents have access to Knowledge when viewing a Case". Skip Main Navigation. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Think carefully about the language it talks about pushing cases UP and pushing cases TO. That is why I referred to the question that was asked to you before on May 31st. I also got this error. . Do you have "Billing Topics" as a top data category with the 2 sub categories? Usually this is due to some pre-existing configuration or code in the challenge Org. Ensure the Customer Contact can be tracked on Cases. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. If yes, this was created in the wrong place. I have created data categories and Subcategories and have activated.But have issue with the above error. Hi I am stuck in challenge 6. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. We can't find the 'Customer Case Team' role. January 07, 2019. donut! Right now he' taking a nap.so I'm off to edit some reports! Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. And it's a little trickybut you can find out if you google it:). But trailhead gives an error message back. Why the change of heart? Below are tips and gotchas for each report / dashboard. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Yes! There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. I resolved the issue, by deleting the Billing profile and recreating it using. It is very attractive and impressive. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. What other fields do you need to add? As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! If you are short on time, start around the 20 minute mark. I'm STILL hacking away at this error message. Take a break, grab a snack, and watch this video. Various trademarks held by their respective owners. Issue was with the Lightning Page Layout. not sure how to troubleshoot this tho..@_@, hmmm! I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Good! Are you using a Dev org or a playground generate from Trailhead? Glad you solved the problem! Processes. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I ran into the same issue. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. *must be completed in lightning experience*1. []Safari Thanks so much for responding. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. This, like all superbadges, requires a careful read through the instructions prior to any clicking. This is my journey- a normal kid by day- a Trailhead explorer by night. The key word is "rename." Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. It's a picklist. Did you check the values? thing I could be missing?Thanks in advance! Change the labels for Case and Product To Maintenance Request and Equipment respectively. advanced apex specialist superbadge solution. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. We recommend using a new Developer Edition (DE) to check this challenge. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Activate your knowledge groups and sub-groups. Excellent statistics for your blog, thanks for taking the time to proportion with us. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. 2 comments Closed . I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Also when i click on Overflow Assignee no records found window pop up. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. You will need it. Hi All,Im struggling to complete challege 6. The free lemonade offer worked! This worked for me. When you start a create a new report, simply click to start with a clean screen. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. My brother has started to play with me! I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Remember you can only have one assignment rule per object and the instructions specify two routes. THANK YOU! Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. When it works it plays a sound to tell you that a case has been assigned to you. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Ensure you set up the routing for Advanced Cases properly. this blog is beneficial and great information to share with us. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! please verify. "Wrong Queue" is not a queue. I really learned a lot here. Hope this solves it for you too. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. What can I attach to help diagnose what I am still missing? Challenge 1: Automate record creation. Hi there,I am struglling with sataus update within a macro. The simple things Hey, i'm on challenge 3 and almost done. I've been in this challenge for hours now. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. I am not sure what I'm doing wrong? Note the filter. Use another way to specify capacity for the routing configurations. Ensure you group report results correctly. ", There are two options for email to case. Excellent article and with lots of information. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Would you like to share a few more details on how you currently have things set up? Usually this is due to some pre-existing configuration or code in the challenge Org. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Service Cloud Specialist Superbadge Challenge 6. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. The challenge says "add the option for agents to compose emails within the console while looking at a case". Its upsurd. I have sent screen shot of my report to rebecca@capstorm.com . A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Or rename a standard one? Let's do this. Could you shoot over a few screenshots of what you have? So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! read more, Youre going to think Im totally pathetic for writing about this!!! If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". I have the same problem, I have the same problem, could you solve it? Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. error, has anyone found any way around this? MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Thanks. Any help! It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Review the steps to rename the console to 'Cloud Support Service Console'. Could you suggest how to troubleshoot it ? Did you perform any particular action to get the email available on the console ? These are instructions on the types of rules you need to make. Two things try a different merge field for the name. Sorry . Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. The error message is so cryptic that it's hard to troubleshoot the issue. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Processes. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! I am not intending to give out the answers, just a little bit of a nudge. (jealous? I'd just give it 24 hours then recheck the challenge. Do share more like this. Keep up the good work. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Its awesome once its all working. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Trailhead Baby, THANK YOU SO MUCH!. 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I was very impressed by this post, this site has always been pleasant news. Still not sure what Im talking about? I am the Trailhead Baby! Does anybody have a moment to help? Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering?
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