3.Click Dispute a Transaction. Thankfully, I have now managed to get to the bottom of it. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. 2.8 Pay & benefits. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. 2.18 Merchant Description. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. Please note that service fee amounts may vary by event and are subject to VAT. 1. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. If tickets are not consecutive, then the Seller must create a separate listing. Is commercial property a great value investing opportunity? The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. Shoppers are advised to double check card details when shopping on computers or mobile devices. From 17 January, it will have to make changes such as identifying when sellers are. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. We will be looking closely at this evidence to ensure that the order has not been breached. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Claim compensation You may be able to claim some compensation for loss of enjoyment. Ireland 39 reviews. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Have we let energy giants make too much profit? After you raised a dispute did paypal stop or refund deduction from card? Please note this does not include any sales or value added tax that may be payable on viagogos fees. 6.5 Tax Indemnity. How much does Viagogo pay per year? viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Find out more about salaries and benefits at Viagogo. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. Almost all retailers now have an option to 'save this card for faster check-out next time'. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. the particular seat or standing area your ticket is for, including the block of seats and row number. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. The tickets were bought and sold online, using the Viagogo fan resale platform. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. Welcome to viagogo's online ticket exchange (the "Site"). Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? . 2.6 Making an Offer. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. 7.5 Miscellaneous. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. 4.1 Double Posting and Removal of Tickets. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). PREAMBLE Red Hot Chili Peppers Tickets. Sellers: once your tickets have sold, viagogo charges a service fee. If an event is rescheduled to another date, your tickets should be valid. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. 2.9 a) Exception to Sellers Obligation to Confirm. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. In this case they counted them as arrived the moment UPS scanned the tracking label. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. Can you help me find out what has happened here? This rating has decreased by -15% over the last 12 months. If You do not qualify, do not use the Services. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Look for an option to transfer the tickets through the original ticket provider's account. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) Affiliate links: If you take out a product This is Money may earn a commission. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. How do I change the email address on my account? If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. We do not control the information provided by other users which is made available through the Site. Fast forward a few years, and the details she entered were still saved on your account. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. We endeavour to rearrange delivery with the customer or arrange a collection point. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Are investors underestimating the impact of rate rises? 25 April 2018. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Viagogo is a secondary ticketing site. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. 6.7 Third Party Information. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. All sales and bids are final. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. . You should get the exact tickets that you ordered. Contact your bank or credit card company to verify the authorisation of payment to viagogo. To be a member of this Site, You must agree to accept the terms in this Agreement. To sell tickets, a Seller lists the tickets in the Site database. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. Visit the Payment Methods section to update the details. All. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. During this time, the Site will be temporarily unavailable. Theres a problem with my wedding venue or supplier - what are my rights? We will also add sales or value added tax on our fees as applicable. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. But, if you plan to do this, you must tell your ticket seller in advance. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Such notice shall be deemed given one business day after the email is sent. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. 5.3 Disclosure of Information. As you could not provide the tickets for your sale 9799872, we have had to cancel this. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. 2.12 Seller Payment. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). viagogo Pay & benefits reviews Review this company. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. . Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. What are the viagogo Terms and Conditions? Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Crucially in your case, this means. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Limerick, County Limerick 35 reviews; The tickets were sold in October for 180, but so far I have not seen the money. We do not write articles to promote products. I entered the incorrect email when registering, how do I change it? As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. 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Instead, write to them again: restate your claim, and the reasons for your complaint. You may only use the Services if You can legally enter into and form binding contracts. 2.7 Payment Authorization. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. How to spot a fake, fraudulent or scam website. Report. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. 1.3 viagogo Guarantee. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. This will be deducted from your next payment. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Cons: Viagogo Reviews. By browsing this website, you consent to the use of cookies. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. Learn how. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. Apparently not. Reiwa 5th Spring Tour Grand Sumo Tickets. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. Viagogo Won't pay me for my sold tickets. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. This is often referred to as mitigating your loss. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. Dec-23-2017 03:49 PM. 2.10 Collecting Payment. Invalid tickets are defined as anything where buyers are refused entry. You will receive confirmation by email when the payment is made. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? You can update your payment method as long as you haven't yet been paid. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. Save as much as you can and opt for investment trusts over trackers. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. We are no longer accepting comments on this article. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. 6.10 Notices. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Be the first to hear about special offers. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. If you have a Business account, please log in to see the steps that apply to you. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Viagogo is a global online platform for live sport, music and entertainment tickets. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Did you find this answer helpful? it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice.
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